I am extremely appreciative of my experience at Howard County Smiles! I was in the middle of a crown procedure that I needed finished and time was of the essence. I googled dentists that can make their own crowns in 1 day and Howard County Smiles came up. I called them for a free consultation and from that first phone call with Jill, they were extremely kind, respectful, reassuring, and accommodating. When I went in for my free consultation, I was literally surprised at how kind and welcoming they were to me. They treated me like I was an old friend, even though we had just met. They offered me snacks and drinks, gave me a background of Dr. Becker and the practice, and told me what I could expect (which was very reassuring because I have pretty bad dental anxiety). When I walked back to the consultation room to meet Dr. Becker, I saw a personalized welcome sign for me and they gave me a gift! Who even does that?! Dr. Becker was laid back, funny, yet honest and professional and it made me feel comfortable. I decided to finish my crown there and Amanda was so accommodating with fitting me in on a day that I requested. She also patiently explained all my payment options and wrote it down for me. She and Jill went out of their way to make the day of the procedure as smooth and as comfortable for me as possible. On the day of the procedure, I don’t remember that much because I took medication to help me relax. What I do remember is Amanda offering me better snacks than the one I brought, giving me earbuds to listen to music to help me calm down, Rachel bringing me warm towels in the middle of the procedure (which was unexpectedly very comforting), and watching the CEREC machine make my crown (which was fascinating!). Dr. Becker worked quickly and efficiently. When I left, they gave me a bag filled with medicine, post-procedure instructions, tea, and a packet of soup! Again, who does that?! Now, almost two weeks after the procedure, the results speak for themselves. My mouth is almost all healed, the crown fits perfectly with no bite problems, and I have stopped biting my cheek (which I had done since late August with the previous temporary crown). To be honest, in the beginning, I was a little skeptical about why they were so kind to me. I jokingly asked my co-worker if they were going to harvest my organs or something. She said, “No! They just sound like the Chick-Fil-A of dentists.” I think she is right. I am truly so relieved and grateful.